Exchange & Return Policy

We want you to be completely satisfied with your purchase, but understand that sometimes an item needs to be returned. No worries! You can return or exchange any purchase within 125 days of the delivery date.
Here's how:

1. Sign in to Your Account.

2. Click on "Order History and Details".

3. Find the order you want to return or exchange and click on it.

4. Select the item(s) you want to return or exchange from the order.

5. Mark the item(s) you want to return or exchange from the order.

A drop-down menu will appear and you can select further options:

  • "Refund" (if you wish to return an item(s));
  • "Change Size" (if you wish to exchange your item(s) for a different size).

6. Click on "Select the store address where you want the return to be send"
A drop-down menu will appear and you can select the store where you want the return to be send. 

7. Fill out "Merchandise Return" (write the reason why you want to send your item(s) back).

8. Click the button "Make an RMA slip".

9. Go to My Account, click on "My Merchandise Returns", and look up the "Package Status". If the "Package Status" is "Waiting for Package", click the "Print Out" button and follow the instruction.

We’ll take care of everything else! We'll send you an email to let you know when your return has been processed or when the product you requested in exchange would be sent to you. 

Attention! Worn, damaged, washed, or altered goods cannot be returned. 

Please allow four weeks from the date we receive your item for your refund to be processed. All refunds will be returned to the original payment method. In some cases, it can take up to 14 business days from the time that we process the refund for the payment to appear on your bank or credit card statement.

If you need any assistance, please e-mail our customer service team at:

sales@clothingmonster.com