Your satisfaction is paramount, but with that said we understand sometimes that something just needs to go back. It’s all good, you can return or exchange any purchase within 125 days of the delivery date - it’s that simple.
1. Click on a drop down menu and sign in to Your Account.
2. Click on "Order History and Details".
3. Find the order you want to return or exchange and click on “Details”.
4. Scroll down the page to find and select the item(s) you want to return or exchange from the order and then mark them by clicking the check box.
5. Fill out the "Merchandise Return" form (In case of exchange for a different size or design please indicate a style and size).
6. When done click on Request a Return.
7. Lastly, go to My Account, click on "My Merchandise Returns," and look up the Package Status. If the Package Status is "Waiting for Confirmation," click the "Print Out" button and follow the instructions.
We’ll take care of everything else! We'll then send you an email to let you know when your return has been processed or when the product you requested in exchange will be sent out.
Attention! Worn, damaged, washed, or altered goods cannot be returned. Sorry, but we assume you understand.
Please allow four weeks from the date we receive your item for your refund to be processed. All refunds will be returned to the original payment method. In some cases, it can take up to 14 business days from the time that we process the refund for the payment to appear on your bank or credit card statement.
If you need any assistance, please e-mail our customer service team at: firstname.lastname@example.org