Exchange & Return Policy

Exchange & Return Policy

Your satisfaction is paramount, but with that said we understand sometimes that something just needs to go back. It’s all good, you can return or exchange any purchase within 125 days of the delivery date - it’s that simple.


Here's how:

1. Sign in to Your Account

2. Click on "Order History and Details"

3. Find the order you want to return or exchange and click on it.

4. Select the item(s) you want to return or exchange from the order and then mark them.

Next, a drop-down menu will appear and you can select further options:

-          "Refund" (if you wish to return an item(s)).

-          "Change Size" (if you wish to exchange your item(s) for a different size).

6. Next, click on "Select the store address where you want the return to be sent"

A drop-down menu will appear and you can select the store. 

7. Fill out the "Merchandise Return" form (write the reason why you want to send your item(s) back).

8. Click the button "Make an RMA slip"

9. Lastly, go to My Account, click on "My Merchandise Returns," and look up the Package Status. If the Package Status is "Waiting for Package," click the "Print Out" button and follow the instructions.

We’ll take care of everything else! We'll then send you an email to let you know when your return has been processed or when the product you requested in exchange will be sent out. 

Attention! Worn, damaged, washed, or altered goods cannot be returned. Sorry, but we assume you understand. 

Please allow four weeks from the date we receive your item for your refund to be processed. All refunds will be returned to the original payment method. In some cases, it can take up to 14 business days from the time that we process the refund for the payment to appear on your bank or credit card statement.

If you need any assistance, please e-mail our customer service team at: cs@clothingmonster.com