What are my payment options?
We accept Visa, Mastercard, American Express and PayPal
What are your shipping fees?
Shipping prices:
USPS Priority Mail (US orders) - $7.00
USPS Priority Mail International - $14.49
The international shipping cost DOES NOT include or cover any import taxes, duties, brokerage fees, or any other charges that may be assessed when your shipment is imported into your country.
Estimated delivery time:
• Processing time – 1-4 days
• Shipping time – 2 to 8 business days
All international orders will be dispatched by mail to your address in your country.
When your order leaves our warehouse you will be sent an email with a tracking number for your order.
You may receive your order sooner or later depending on unforeseen factors such as order processing, weather delays, and in the case of standard shipping, transit timelines.
If you have a profile on clothingmonster.com, you can track the details of your order in the My Account section.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an email with your tracking number.
What's the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any time. To track your order from this page, go to My Account and click Order History and Details. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Can I change or cancel my order after it has been submitted?
Unfortunately, once an order is placed, it immediately goes to our warehouse for fulfillment and it cannot be canceled or changed.
Please, check your order and read the product information carefully before confirming your order.
Please note, it is not possible to change the shipping method, quantity or add additional items to the order once its been submitted.
Customer support is unable to cancel orders for you or add (cancel) additional items to the order once its been submitted.
If you think you've made a terrible mistake and you need some help, contact us. We'll do our best to help.
How can I return or exchange an article?
We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries! You can return or exchange any product you don't like within 125 days of the delivery date.
Here's how:
1. Sign in to Your Account.
2. Click on "Order History and Details".
3. Find the order you want to return or exchange and click on it.
4. Select the item(s) you want to return or exchange from the order.
5. Mark the item(s) you want to return or exchange from the order.
A drop-down menu will appear and you can select further options:
"Refund" (if you wish to return an item(s));
"Change Size" (if you wish to exchange your item(s) for a different size).
6. Click on "Select the store address where you want the return to be send".
A drop-down menu will appear and you can select the store where you want the return to be send.
7. Fill out "Merchandise Return" (write the reason why you want to send your item(s) back).
8. Click the button "Make an RMA slip".
9. Go to My Account, click on "My Merchandise Returns", and look up the "Package Status". If the "Package Status" is "Waiting for Package", click the "Print Out" button and follow the instruction.
We’ll take care of everything else! We'll send you an email to let you know when your return has been processed or when the product you requested in exchange would be sent to you.
Attention! Worn, damaged, washed, or altered goods cannot be returned.
Please allow four weeks from the date we receive your item for your refund to be processed. All refunds will be returned to the original payment method. In some cases, it can take up to 14 business days from the time that we process the refund for the payment to appear on your bank or credit card statement.
What information about me is collected and stored, and how is that information used?
Personally Identifiable Information: We collect and store information that you enter into this Web Site or that you voluntarily provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following personally identifiable information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations, and to provide customer service. This information also may be used for our own marketing and internal business purposes, and to contact you about sales, special offers and new site features, unless you have affirmatively opted not to receive promotional communications in connection with this Web Site. You may also provide us information in User Content you post to the Web Site. Non-Personally Identifiable Information: We collect and store certain other non-personally identifiable information automatically whenever you interact with this Web Site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web Site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web Site and to provide our customers with a fulfilling shopping experience. In addition to ordering products and services through this Web Site, we may also offer you the opportunity to provide us with Testimonials. If you send a Testimonial to us through this Web Site, in addition to collecting and storing the information described above, we may print that Testimonial, or an excerpt from it, on this Web Site, or otherwise publish it, together only with your first name, the first letter of your last name, and partial location (city, state, and/or country).
How will I be informed about changes regarding the Privacy Policy?
If we make any material changes to this Privacy Policy, we will post a notice on this Web Site notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Web Site periodically to see if any recent changes to this Privacy Policy have occurred. When we change the policy in a material way, we will update the 'last modified' date at the top of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.
How can I access, correct and update Personal information?
You can access, correct and update certain personal information that you have provided to us by clicking on My personal info area of this Web Site.
What can I do if I forgot my password?
1. Click "Sign in" button top right corner.
2. Click "Forgot your password?"
3. Enter the email address you used to create the account (make order).
4. Check your email inbox, and click the link in the email you received to reset your password.